Page 16 - CÓDIGO DE ÉTICA La Comer inglés digital

Discriminatory behaviors are unacceptable in La Comer’s inclusive work
CODE OF ETHICS RESPECT IS THE GOLDEN RULE
It is considered a serious offense to participate in this type of conduct, as well as
not reporting them when they occur and are known to us. The Company has
a commitment to carry out an immediate investigation of these complaints
with complete discretion and confidentiality while taking the appropriate
corrective measures. The process and communication channels for this type
of complaint have been made available to all employees and are mentioned
in section 10 “Non-compliance Reports.”
Any action or behavior that violates the provisions of this Code of Ethics,
the Internal Labor Guidelines or the policies, processes and controls of the
Company, are punishable according to the Guidelines themselves, and may
go from a verbal or written warning to the employment termination without
responsibility for the Company, depending on the severity of the offense.
Likewise, the Company may reserve the exercise of the corresponding civil,
administrative, commercial or criminal claims, so labor measures are not
considered exclusive of any other.
4.1.4 Equal Employment Opportunities
The Company and its executives must guarantee a respectful and professional
work environment, in which discriminatory behaviors are strictly prohibited;
these include any conducts such as the distinction, exclusion, restriction or
preference on regards of race, religious beliefs, gender, sexual preference,
nationality, socioeconomic status or different abilities, among others, and
that impair or nullify our employees’ enjoyment or exercise of human rights
and freedoms. 2
2 In accordance with provisions stipulated in the Federal Law to Prevent and Eliminate
Discrimination in force on the date of this Code of Ethics’ publication.
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culture. We are against any type of treatment that negatively affects those
who have a contagious disease or those who, without having it are related to
this group and may also suffer discrimination.
4.2 RELATIONS WITH CUSTOMERS AND SUPPLIERS
To maintain the image of La Comer as a leading company with moral
strength in society, it is our ethical and professional responsibility to
develop productive, lasting and quality business relationships with
customers and suppliers, as well as to be sensitive and proactive with
the needs of the communities where we operate, contributing to Mexico’s
economic and social development.
4.2.1 Customers
The Company has a public commitment to deliver quality goods and services
at competitive prices to its customers. Hence, the pursuit of efficiency in
everything we do will be a permanent priority to La Comer, aiming to offer value
to our customers. We must maintain an honest and clear communication with
them in order to continue enjoying the credibility that the Company has built
to this day. All our clients have the right to receive the quality or quantity of
products they purchased. If the merchandise does not meet these attributes
or the customers receive inadequate or inappropriate treatment by any
employee of the Company, they may file the corresponding complaint and
have the right to be assisted and obtain a response in the shortest possible
time.
4.2.2 Suppliers
The Company must make purchasing decisions based on our interests and
those of our customers, considering the quality, price, service and technology
that a supplier offers. Therefore, those operations that may suggest some type
of act or conduct considered illegal by criminal law (facilitation payments or
bribes) or inappropriate (personal gifts, travel or entertainment) are prohibited
and will be sanctioned. xPurchases of goods or services must be executed with
those suppliers that are recognized for their ethical performance within the
market as well as for providing suitable products or services at a reasonable
price and with the delivery and quality terms stipulated by the Company. We
should only conduct business transactions that uphold the ethical principles
contained in the Company’s philosophy. All buyers and products’ reception
personnel must work with respect, honesty, and fairness towards suppliers.
In this sense, the Company has adopted guidelines and best commercial
practices based on general provisions which are reflected in the corresponding
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